Monday, 23 April 2012

Monday, 23 April 2012

CS6 - Great New Product? Same Customer Service.

Traditionally St Georges Day is a celebration of all that is English, including someone who wasn't from England defeating an evil dragon...

It's therefore intriguing that Adobe chose today to announce CS6, a product which will once more cost nearly twice as much in the UK/Europe as it will in the USA... not quite sure of the point they're trying to make here but it's very kind of them to think of us.

It'll be interesting to see what the suite now includes (typically it's difficult to hear anything over the din of hype surrounding Photoshop) it sounds like there are a couple of useful new features for those that are increasingly involved in app development, however it's good to see that whatever the product is like, the legendary Adobe customer service is unchanged. Earlier I had the temerity to ask a couple of questions via their online chat, I found the conversation quite amusing so I thought you might like to see it:

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Welcome to Adobe! You are now chatting with 'Arnold'
Arnold: Hi, How are you doing today?
you: Good thanks.
you: Looking at the creative cloud stuff. Is there an easy way for me to order multiple licences at once?
you: Also, do you have a release date?
Arnold: No.
Arnold: You can pre-order now.

{Long Pause}

you: Is that it?
Arnold: Yes.

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Wow... I feel valued... just another reason why we are slowly transitioning to Apple.

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